for any enquiries please email us at hello@faryalbeauty.com, we aim to respond to enquiries within 24 hours.

ALL ORDERS WILL BE PROCESSED BETWEEN 3-5 WORKING DAYS.

as soon as your item has been processed you will receive a email with shipping information. your delivery will then take a further few days, please have a little patience with royal mail especially during busy periods. if you still have not had an update please do not hesitate to contact us.

WE ARE CONFIDENT THAT YOU WILL LOVE your FARYAL BEAUTY PRODUCTS HOWEVER IF FOR ANY REASON YOU WOULD LIKE TO RETURN YOUR ORDER PLEASE CHECK THE FOLLOWING GUIDELINES.

TO BE ELIGIBLE FOR RETURN/EXCHANGE YOUR MAKEUP IT MUST BE UNUSED AS PER THE ORIGINAL ORDER IN THE SAME WAY WHICH YOU RECEIVED IT IN. FAILURE TO ADHERE TO THESE GUIDELINES COULD RESULT IN A REFUSAL FOR REFUND AND YOUR ITEM BEING RETURNED BACK TO YOU.

EMAIL HELLO@FARYALBEAUTY.COM WITHIN 14 DAYS OF YOUR PURCHASE TO LET US KNOW YOU WOULD LIKE TO RETURN YOUR ITEM.

WE ARE CONFIDENT YOU WILL BE HAPPY WITH YOUR ITEM WHICH IS WHY WE OFFER FREE SHIPPING TO OUR CUSTOMERS HOWEVER IF YOU DO RETURN YOUR ITEM THEN THE SHIPPING CHARGES REMAIN YOUR RESPONSIBILITY. THE PACKAGE WILL NEED TO BE SENT BACK TO US BY EITHER ROYAL MAIL SIGNED FOR® 1ST CLASS OR ROYAL MAIL SIGNED FOR® 2ND CLASS PROVIDING US WITH THE TRACKING NUMBER AS SOON AS YOUR ITEM HAS BEEN SENT.

AS SOON AS YOUR ITEM HAS BEEN RETURNED TO US WE WILL INSPECT THE GOODS TO SEE THEY MEET THE RETURNS/EXCHANGE GUIDELINES. SHOULD THE MAKEUP SHOW ANY SIGN OF BEING OPENED OR DAMAGE ETC THEN YOUR REQUEST FOR A REFUND WILL BE REJECTED.

IF YOUR REFUND IS AUTHORISED WE WILL THEN PROCESS THIS AND NOTIFY YOU VIA EMAIL. THE REFUND WILL BE MADE TO THE ORIGINAL PAYMENT METHOD USED AND CAN TAKE UP TO 14 DAYS DEPENDING ON YOUR BANK/CARD ISSUER.

IF YOUR EXCHANGE IS AUTHORISED WE WILL THEN PROCESS THE EXCHANGE PROVIDING WE HAVE THE ITEM YOU REQUIRE IN STOCK. 

FAULTY GOODS

BEFORE YOUR ORDER IS SENT OUT WE METICULOUSLY CHECK THE PACKAGE. WE WILL NOT ACCEPT RESPONSIBILITY FOR ITEMS THAT HAVE BEEN PURPOSELY DAMAGED.

LATE RETURNS

ANY RETURNS MADE OUTSIDE OF THE 14 DAY PERIOD WILL NOT BE ACCEPTED AND WILL BE RETURNED BACK TO YOU.

SALE ITEMS

ALL SALE ITEMS ARE FINAL AND NO REFUNDS OR EXCHANGES WILL BE OFFERED.